Privacy Policy

The practitioner will collect information relevant to the consult, typical data points may include: History of presentation, backstory, varied factors within the presentation.

Information will be stored within our secure program Cliniko.

We store this information in our secure program Cliniko, none of this information will be given to anyone else other than other relevant healthcare providers when referral is needed (after gaining consent first). The only exception is if we are required to disclose this information to other parties by law.

We collect and hold this information to inform your practitioner on your presentation and supply them with all information required to have better insight to help. When disclosing information we seek to inform other relevant parties information they require to help.

Without consent, we will not disclose your information to anyone other than when legally obligated. If consent is given we may disclose your information to other allied health professionals, doctors and other.

You may access any of this information or correct information by asking for a copy from your practitioner, emailing us or contacting us otherwise. 

If you wish to make a complaint, emailing us, speaking with one of our practitioners or contacting us in any other way is sufficient, we will do our absolute best to rectify any complaints.

We will not disclose your information to overseas recipients unless advised by you to do so. 

Cancellation Policy:

At our clinic, a missed appointment fee applies for late reschedules/cancellations.

Why?

As a small business with a big emphasis on quality care, we need to cover our costs to keep offering you incredible service. We aim to help as many people feel better as possible and a late cancellation or missed appointment is a missed opportunity for us to help someone else!

What fee applies?

A 50% fee applies (pre-discounts) for all missed appointments; or appointments cancelled with less than 12 hours notice.

How can I pay this fee?

Our team will contact you with payment options after the missed appointment time.

Please get in touch with us if any special circumstances have arisen which prevented you attending.